Paycom is a 3rd party onlinepayroll and hr administrator. The concept is great,but the major problems begin at the corporate level, particularly in management. I will never do business with a company with such low hiring standards and poor regard for their employees, nor would I ever recommend their services to any person I know in the accounting or HR field. For one, they are constantly hiring and firing account managers. For example, they just laid off 8 out of 16 employees within their Denver office. How can I rely on a company that seems to be sinking faster than the Titanic. Save yourself the trouble and stick with you current Payroll Administration and HR outsourcing or find one of the companies that have been around for more than just 10 years. Good luck to you.
Paycom is a great company and anyone who says otherwise has no ideas what they are talking about, or just got fired. Think about it, if u r meeting all your quota's, y will a company want to fire u. Is the company so crazy, that they will fire you and keep someone less productive than urself? Yeah, lazy people complain. Hard working people get the job done. So for anyone complaining, u probably werent doing your job. And also to prove how great the company is, they make good decisions-they got rid of U. So whine like little girls and complain all you want paycom will continue to grow, and hopefully another company will make a mistake and hire u.
2. Written by The Truth About Paycom, on 09-07-2008 11:25
Take this from someone that knows, Paycom has several major faults and is not the best/only solution on the market. Most of their sales people have no payroll or sales experience whatsoever and really do not know what they are taking about when it comes to payroll or the capabilities of their application. In addition, Paycom is a "sales organization" meaning their sales are Volume Sales not Consultative Sales. Their whole interest is to make everyone a client of Paycom no matter at what cost. They have more sales people than they need who all have very small territories and very large quotas with a very high turnover/burnout rate. This is very similar to the environment of ADP. The feed all of the employees with a line of garbage about the company going public when the whole time it is the private equity firm calling the shots. The pricing is totally varible and depends on "how much they think the consumer will pay." In addition, the HR capabilities of Paycom's application is very diluted and does not have the functions of an HR suite from applications such as Ceridian or even ADP... all it really does is just track information and create reports in Excel... that isnt true HR.
I've done business with Paycom for over a year now and let me tell you what a relief it is to not have to fight against a computer to get a human on the phone. I call, a HUMAN answers. I get transfered to MY specialist, and if she isn't there, one of her co workers is more than happy to assist me. The one time we did have a tax problem my specialist fixed it the day I made her aware of the situation. Paycom has sent out sales people to train our new supervisors on how to use their system and run our payroll. You can't get that with ADP or Paychex!
I've done business with Paycom for over a year now and let me tell you what a relief it is to not have to fight against a computer to get a human on the phone. I call, a HUMAN answers. I get transfered to MY specialist, and if she isn't there, one of her co workers is more than happy to assist me. The one time we did have a tax problem my specialist fixed it the day I made her aware of the situation. Paycom has sent out sales people to train our new supervisors on how to use their system and run our payroll. You can't get that with ADP or Paychex!
I do the payroll for my company. We went with Paycom in Oct 2005 and have had no problems at all.
I like their software interface better than any of the other's I've used.
From reading local media reports, I do know that they are always listed as one of the leading and/or fastest growing companies in the state of oklahoma so they must be doing something right.
Knock on wood--- we have had 2 1/2 years of solid performance and responsive customer service. No problems here at all. (FYI, we are a small company with about 15 employees).
You know that is actually funny... because we switched to Paycom at the beginning of 2008 and it was one nightmare after another. First off, during our first payroll, half of my deductions were not in their system, names were mispelled, terminated employees were in there, employees were in there twice, direct deposits weren't in their system. Then our 941 taxes were totally off and I could not get anyone in their tax office to call me back! When I tried to go to my sales person, I was told that she was no longer there so I spoke to the sales manager who was the absolute rudest person I have ever spoken with... he didn't give a flip about our problems or helping us out. Finally I got the tax department on the phone and the woman on the other line was totally clueless. After a few months of this, we switched payroll companies who had to clean up the absolute mess that Paycom created. Since then, there have been no problems. I would never use this company again or recommend anyone use Paycom. They are only out for the almighty dollar and thats it!
9. Written by Pissed Former Client, on 18-06-2008 11:37
I tried switching my company about 4 months ago to Paycom and it was a total disaster. They screwed up our taxes, the customer service was sh*tty, and my sales guy didn't know what he was doing. I am not surprised there is a Paycom complaint blog on this website.
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