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What Their Customers Are Saying
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We had been a customer of ADP for approximately 20 years, and I personally processed payroll with them for 12 years. We decided to switch to Paycom due to cost, ease of use and reporting versatility. Paycom included everything we need to process payroll accurately and to be compliant with the ACA regulations. The customer service with Paycom has been amazing. The fact that they are here to help with the first few payroll processing is awesome!... Read more

Everyone at Paycom goes above and beyond to help me. Talk about customer service! Paycom really has been everything we were promised! In all honesty, if there was one thing we would change, it would be that we would have chosen Paycom sooner! Read more

Paycom’s ease of use greatly reduces the amount of time it takes to process payroll. A typical payroll takes about 30-45 minutes to process for our four branches. We found ADP’s system to be just the opposite. It was a cumbersome system that was not at all intuitive or user friendly. As a result, most payrolls took anywhere from 3-4 hours to process, sometimes longer. Literally every payroll we processed in the 6 months with ADP required some... Read more

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Ease-of-use and security are of the utmost importance at Paycom. If your employer has purchased and enabled Employee Self-Service, you’ll be able to access your information online from anywhere with internet access. For guidance on login questions and more, please visit our FAQ page here: paycom.com/contact-us/faq/. Read more

Was this review helpful? 1 3

Did you know that if your employer has purchased and enabled Employee Self-Service, you can log into Paycom from your smartphone, tablet or any device that has internet connection? In fact, we also have training courses for our clients’ employees where we walk them through the Paycom system. For questions regarding your paycheck, please reach out to your payroll/HR department. We process payrolls submitted on behalf of our clients. Read more

Was this review helpful? 0 1
Paycom 's reply to:

We pride ourselves on our implementation process and would like to learn more about your specific situation as it does not align with our business practices. With many providers, employers are left to make the transition on their own, but our process is completely unique within the industry. Each of our new clients’ sales reps remain with the client throughout the first payroll, ensuring our clients have the help and support they need to make... Read more

Was this review helpful? 0 1
Paycom 's reply to:

Paycom is dedicated to ensuring the safety of our clients’ data, and that commitment extends to the personal data of each employee of those clients. We are happy to provide additional insights and guidance on login questions and more. Please visit our FAQ page here: paycom.com/contact-us/faq/. In addition, you can contact your payroll/HR department for more information. Read more

Was this review helpful? 0 2

We created our software with the end-user in mind. For further help and guidance concerning your login credentials or Forms W-2, please visit our FAQ page here: paycom.com/contact-us/faq/. We mail physical Forms W-2 to all our clients and would encourage you reach out to your payroll/HR department for more information if you have not received a physical copy. Read more

Was this review helpful? 3 1

Our system was designed for simple and easy navigation. If your employer has purchased and enabled Employee Self-Service, you can access your information from any device that has an internet connection. If you are navigating our website at Paycom.com and looking for your employee information, please note the login button for Employee Self-Service is located in the upper left-hand corner of the website. There you will find pertinent employee... Read more

Was this review helpful? 1 1

Providing our customers and their employees the most accurate information is a priority at Paycom. We strive to ensure all information is completely accurate and delivered in a timely manner. For more information on your payroll information, including pay stubs and tax forms, we encourage you to reach out to your payroll/HR department for more information. We simply process payrolls submitted on behalf of our clients. Read more

Was this review helpful? 1 1

Paycom is dedicated to ensuring all of its sales reps and specialists are trained and certified on its products. This allows us to provide the best overall service to our valued clients. In addition, we offer a variety of customer training resources that walk you through the system step by step. Our customer service model ensures you are always able to reach your specialist or a team member with any questions you may have. Regarding the setup... Read more

Was this review helpful? 4 1

Our system was designed for simple and easy navigation. If your employer has purchased and enabled Employee Self-Service, you can access your information from any device that has an internet connection. For help and guidance on how to log in and access your information, please visit our FAQ page here: paycom.com/contact-us/faq/. Read more

Was this review helpful? 1 1
Paycom 's reply to:

It’s Paycom’s goal to maintain a culture of accountability, providing our clients and prospective clients with a true business partner that’s committed to their company. Our unique service model sees that your sales rep remains with you through the first payroll before transitioning to your long-term care support specialist. This helps ensure our new clients’ expectations are met, if not exceeded. Because the transition process you described is... Read more

Was this review helpful? 2 2

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